How do I request a return or refund for a Seawing order?
This policy applies to eligible completed transactions with a written order confirmation.
Last updated: September 24, 2026
Written authorization and review
Before a return, email gemini@seawingglobaltrade.com with the order or invoice number, product reference, evidence, reason and contact details. Do not send goods to either joint-operation address or an origin without written return authorization, a return address and instructions.
The contract seller reviews requests against the written order confirmation and applicable law. Submit a return request within 7 days after receipt. Product images and general descriptions are not the final specification for a particular order.
Non-returnable goods
Goods made to buyer-confirmed specifications, carrying branding or customization, altered after delivery or used beyond reasonable inspection are normally not returnable. This does not affect remedies required by applicable law or for goods that do not conform to the written order confirmation.
Freight and remedies
Written authorization states the return address, packing, carrier, tracking and freight responsibility. The buyer bears authorized return freight unless the authorization says otherwise. Freight collect or unauthorized returns may be refused.
After inspection, the contract seller confirms whether a refund, replacement, repair, partial credit or other remedy is approved. For approved damage not caused by the buyer, original freight is refunded with the remedy; buyer-caused damage is not returnable. Approved refunds use the confirmed original payment route where possible.